Vynce breakdown · the move, done for you
The LOOPHOLE checks
Keep "no questions asked". Close the gap a cheat walks through. Three checks only a real customer passes, so honest people still get the easy path.
The 3 checks
1. Tie it to a real order.A booking, an order number or a receipt. A claim with no sale behind it doesn't start.
2. See it before you replace it.A photo, or bring it back. The fraud in the story worked because a phone that won't turn on can't be checked on the spot.
3. One easy claim per person, then a human looks.The first one is instant. A second one from the same name, phone, card or address waits for a person.
Done for three businesses
Free redo, not cash back.
Not happy with your cut? Come back within 7 days and we fix it free, in the chair, on the same booking.
- Real order: the original booking
- Seen first: we fix what we can see
- One free redo per cut
Refund with a same-day photo.
Something wrong with your order? Send a photo today with your order number and we refund or remake it, no argument.
- Real order: the order number
- Seen first: the same-day photo
- One instant refund per customer a month, then we call you
Free touch-up within 48 hours.
We take a photo at pickup. If something's not right, bring them back within 48 hours for a free touch-up; refunds after we take a look.
- Real order: the appointment
- Seen first: the pickup photo + a look
- One free touch-up per visit
Make yours
The story behind it
- 2016 to early 2018: a student in Oregon received boxes of 20 to 30 counterfeit iPhones from associates in Hong Kong and filed warranty claims with Apple one phone at a time, under various assumed names.
- Every phone, he said, would not turn on. The government's complaint: a phone that won't power on can't be "immediately examined" by Apple's technicians, which made that fault "critical" to the fraud.
- Apple's records tie him to 3,069 claims: 1,576 rejected, 1,493 replaced with genuine iPhones, which went back to China to be resold. Apple put its loss at $895,800.
- He admitted he knew they were fake, pleaded guilty to trafficking in counterfeit goods and was sentenced to 37 months in federal prison.
Sources: US Attorney's Office, District of Oregon, plea, 22 May 2019 and sentencing, 21 Oct 2019; the federal complaint as reported by CNBC and NBC News; OPB. Not affiliated with Apple.
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